Chapter15-17习题_F1_ACCA英国注册会计师

A sales team is assessed according to the number of sales calls made, number of leads generated, and number and value of sales made.Which appraisal technique is described in this example?

A

Behavioural incident

B

Rating scale

C

Guided assessment

D

Results-oriented

The absence of certain job features will reduce employee satisfaction. However, their presence will not result in positive

motivation

What term relating to motivation does this refer to?

A

Maslow's primary needs

B

Herzberg hygiene factors

C

McGregor Theory X

D

Herzberg theory of job design

Vroom believes that people will be motivated to do things to reach a certain goal if they believe that the reward they will

receive will be valuable AND:

A

its achievement will not involve excessive risk

B

its achievement will not be accompanied by any significant costs

C

can see that what they do has no substantial downside

D

can see that what they do will help them in achieving it

Which TWO of the following are examples of content theories of motivation?

(1) Maslow's hierarchy of needs

(2) Vroom’s expectancy theory

(3) Herzberg's two factor theory

(4) Kolb's experiential theory

A

(1) and (2)

B

(2) and (4)

C

(2) and (3)

D

(1) and (3)

Willy Dewitt-Ornott works in Sales. There is always a sales competition at the year end and the winner is likely to be made

team leader. Willy's quite certain that he will be able to win and that he will have more responsibility, which he would like. Bu

t he would also have to work much longer hours, and he is quite reluctant to do this for family reasons.If an expectancy

equation were used to assess Willy's motivation to work hard at the end of the year, based on the information given, which of

the following results would you expect to see?

A

Valence would be high, expectancy high, motivation high

B

Valence would be high, expectancy low, motivation low

C

Valence would be around 0, expectancy high, motivation low

D

Valence would be around 0, expectancy high, motivation high

All of the following, with one exception, are alternative terms for the same thing. Which is the exception?

A

Motivator factor

B

Environmental factor

C

Maintenance factor

D

Hygiene factor

The five core dimensions which contribute to job satisfaction are skill variety, task identity, task significance, and feedback.

Which of the following is the dimension missing from the above list?

A

Recognition

B

Advancement

C

Autonomy

D

Rewards

Participation can motivate employees by making them take 'ownership' of the task and increasing their commitment. In

which of the following circumstances, however, would this not happen?

A

A Participation is genuine

B

The purpose of participation is made clear

C

Everyone is allowed to participate equally

D

Efforts at participation are maintained for a reasonable period

The management of Guenguiss Cans Co runs a 'tight ship', with clocking-on timekeeping systems, close supervision and rules for everything. 'Well,' says the general manager, 'if you allow people to have any freedom at work, they will take advantage

and their work rate will deteriorate'.Which of Douglas McGregor's 'theories' does this management team subscribe to?

A

Theory X

B

Theory Y

C

Theory Z

Application of process theories to motivation in practice involves all but one of the following measures. Which is the exception?

A

Clarifying intended results

B

Giving feedback on actual results

C

Immediacy of reward following results

D

Consistency of reward for results

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