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 Fill in the blanks. 

NFPIs are less likely to be …………………. than traditional profit-related measures and they should therefore offer a means of counteracting ………………………….. . 

What are the three most important features of the balanced scorecard approach? 

 EJET is an airline company that operates domestically and internationally using a fleet of 20 aircraft. Passengers book flights using the internet or by telephone and pay for their flights at the time of booking using a debit or credit card. 

EJET currently measures its performance using financial ratios. The new Managing Director has suggested that non-financial measures are equally important as financial measures and provide further insights into company performance. 

Indicate the statements shown below that are valid: 

A Non-financial measures are less likely to be manipulated than traditional financial ratios. 

B Non-financial measures may discourage dysfunctional behaviour by airline staff. 

C Financial ratios do not need to be linked with non-financial measures. 

D Non-financial measures are a better indicator of future prospects than financial ratios which focus on the short term. 

E Internal efficiency can be measured by the number of flight take-offs that are on time. 

F Non-financial performance measures do not need to be developed and refined over time as they always remain relevant. 

G Customer satisfaction can be measured in terms of the number of failed attempts to make a booking due to website crashes. 

 Which of the following is the best measure of quality to be included within a building block model in a rapidly growing clothing business? 

A

 Number of returns in the month 

B

 Number of faulty goods returned as a percentage of number of orders received in the month 

C

 Average customer satisfaction rating where customers were asked a range of questions including quality, delivery and customer service 

D

 Number of faulty goods returned as a percentage of deliveries made in the month 

 The following extracts relate to Company X and Company Y for 20X1: 



What is the operating profit margin for both companies for 20X1? 

A

 Co X  10.7%           Co Y  8.38% 

B

 Co X   8.38%            Co Y  10.7% 

C

 Co X   23%             Co Y  19%  

D

Co X   12%             Co Y  10%   

 Companies A and B are both involved in retailing. Relevant information for the year ended 30 September 20X1 was as follows: 

                                                                                     A                          B  

                                                                                 $000                   $000 

Sales revenue                                                    50,000               200,000 

Profit                                                                     10,000                 10,000 

Capital employed                                              50,000                 50,000 

Which of the following statements is true? 

A

 The profit margin of both companies is the same 

B

 Company B is generating more profit from every $1 of asset employed than Company A 

C

 Company B is using its assets more efficiently 

D

Company B is controlling its costs better than Company A 

 In an investment centre, a divisional manager has autonomy over negotiating all selling prices, has local functions set up for payables, inventory and cash management, and uses a full debt factoring service. 

Which of the following should the divisional manager be held accountable for? 

(1) The generation of revenues. 

(2) Transfer prices. 

(3) Management of working capital. 

(4) Apportioned head office costs. 

A

 (1), (2) and (3) 

B

 (2), (3) and (4) 

C

 (1) and (3) only 

D

 (1), (2) and (4) 

The trading account of Calypso for the year ended 30 June 20X0 is set out below: 



The following amounts have been extracted from the company's statement of financial position at 30 June 20X0. 

                                                                          $ 

Trade receivables                                   60,000 

Prepayments                                             4,000 

Cash in hand                                             6,000

Bank overdraft                                           8,000 

Trade payables                                       40,000

 Accruals                                                     3,000 

Declared dividends                                  5,000  

Calculate the inventories days (using average inventories) and the current ratio for Calypso Ltd for the period. 

A

 Inventory days    33 days             Current ratio   1.25:1 

B

 Inventory days    49 days             Current ratio   1.25:1 

C

 Inventory days    49 days             Current ratio   1.93:1 

D

 Inventory days    33 days             Current ratio   1.93:1 

Service quality is measured principally by quantitative measures. 

A

True 

B

 False

 Fitzgerald and Moon's standards for performance measurement systems are ownership, achievability and controllability

A

 True 

B

false