Fill in the blanks.
NFPIs are less likely to be …………………. than traditional profit-related measures and they should therefore offer a means of counteracting ………………………….. .
What are the three most important features of the balanced scorecard approach?
EJET is an airline company that operates domestically and internationally using a fleet of 20 aircraft. Passengers book flights using the internet or by telephone and pay for their flights at the time of booking using a debit or credit card.
EJET currently measures its performance using financial ratios. The new Managing Director has suggested that non-financial measures are equally important as financial measures and provide further insights into company performance.
Indicate the statements shown below that are valid:
A Non-financial measures are less likely to be manipulated than traditional financial ratios.
B Non-financial measures may discourage dysfunctional behaviour by airline staff.
C Financial ratios do not need to be linked with non-financial measures.
D Non-financial measures are a better indicator of future prospects than financial ratios which focus on the short term.
E Internal efficiency can be measured by the number of flight take-offs that are on time.
F Non-financial performance measures do not need to be developed and refined over time as they always remain relevant.
G Customer satisfaction can be measured in terms of the number of failed attempts to make a booking due to website crashes.
Which of the following is the best measure of quality to be included within a building block model in a rapidly growing clothing business?
The following extracts relate to Company X and Company Y for 20X1:
What is the operating profit margin for both companies for 20X1?
Companies A and B are both involved in retailing. Relevant information for the year ended 30 September 20X1 was as follows:
A B
$000 $000
Sales revenue 50,000 200,000
Profit 10,000 10,000
Capital employed 50,000 50,000
Which of the following statements is true?
In an investment centre, a divisional manager has autonomy over negotiating all selling prices, has local functions set up for payables, inventory and cash management, and uses a full debt factoring service.
Which of the following should the divisional manager be held accountable for?
(1) The generation of revenues.
(2) Transfer prices.
(3) Management of working capital.
(4) Apportioned head office costs.
The trading account of Calypso for the year ended 30 June 20X0 is set out below:
The following amounts have been extracted from the company's statement of financial position at 30 June 20X0.
$
Trade receivables 60,000
Prepayments 4,000
Cash in hand 6,000
Bank overdraft 8,000
Trade payables 40,000
Accruals 3,000
Declared dividends 5,000
Calculate the inventories days (using average inventories) and the current ratio for Calypso Ltd for the period.
Service quality is measured principally by quantitative measures.
Fitzgerald and Moon's standards for performance measurement systems are ownership, achievability and controllability