筛选结果 共找出69

Which is the 'deepest' set of underlying factors which determine culture, and the hardest to manage?

A

Values

B

Rituals

C

Assumptions

Who defined organisational culture as 'the set of shared, taken-for-granted implicit assumptions that a group holds and that

determines how it perceives, thinks about and reacts to its environment'?

A

Maslow

B

 Schein

C

Porter

D

 Mintzberg

Research has indicated that workers in country A display characteristics such as toughness and the desire for material wealth and possessions, while workers in country B value personal relationships, belonging and the quality of life.

According to Hofstede's theory, these distinctions relate to which of the following cultural dimensions?

A

Power - distance

B

 Masculinity - femininity

C

Individualism - collectivism

D

Uncertainty avoidance

The research and development (R & D) function of a business:

(i) Is primarily concerned with market research

(ii) Can improve existing products as well as developing completely new products

(iii) Has been less important for firms manufacturing computers to meet an industry standard than for those firms developing

the next generation of computers

(iv) is always undertaken under contract by specialist external consultancies Which of the above statements are correct?

A

 (i) and (ii) only

B

(ii) and (iii) only

C

(i), (iii) and (iv) only

Services have certain qualities which distinguish them from products. Because of their physical elements such as vouchers,

tickets, confirmations and merchandise are an important part of service provision.Which of the following words most accurately completes the sentence?

A

Intangibility

B

Inseparability

C

Variability

D

Perishability

U Ltd produces a portfolio of products and focuses its efforts and resources on persuading customers to buy them.This is an

example of which type of 'orientation'?

A

Production

B

Sales

C

Marketing

Which of the following is/are objectives of human resource management?

1 To meet the organisation's social and legal

responsibilities relating to the human resource

2 To manage an organisation's relationship with its customers

3 To develop human resources that will respond effectively to change

A

1 and 2

B

1 and 3

C

1

D

1, 2 and3

Jeff, Jane and Jaitinder work in different departments in the firm XYZ Co. They are members of the permanent 'staff

committee' which meets on a monthly basis to discuss staff issues such as pensions and benefits. Their purpose is to listen to communication from staff within their department and raise issues on behalf of their department at committee meetings.

What is the name given to this type of committee?

A

Joint committee

B

Task force

C

Standing committee

Josh, Joanne, Ed, and Sue all work for D Co. Josh works in the finance department. Joanne works in the human

resourcesdepartment. Ed is Sue's line manager in the purchasing department.

Which one of the staff members would be involved with payroll administration?

A

Josh

B

Joanne

C

Ed

D

Sue

Managers Jill and Paul are talking about how to resolve a business problem. Jill suggests that a committee should be formed to discuss the issues. Paul argues that committees are:

(i) Time-consuming and expensive

(ii) They invite a compromise instead of a clear-cut decision

Which of these statements is true?

A

Both (i) and (ii)

B

(i) only

C

(ii) only

D

Neither statement is true