Which is the 'deepest' set of underlying factors which determine culture, and the hardest to manage?
Who defined organisational culture as 'the set of shared, taken-for-granted implicit assumptions that a group holds and that
determines how it perceives, thinks about and reacts to its environment'?
Research has indicated that workers in country A display characteristics such as toughness and the desire for material wealth and possessions, while workers in country B value personal relationships, belonging and the quality of life.
According to Hofstede's theory, these distinctions relate to which of the following cultural dimensions?
The research and development (R & D) function of a business:
(i) Is primarily concerned with market research
(ii) Can improve existing products as well as developing completely new products
(iii) Has been less important for firms manufacturing computers to meet an industry standard than for those firms developing
the next generation of computers
(iv) is always undertaken under contract by specialist external consultancies Which of the above statements are correct?
Services have certain qualities which distinguish them from products. Because of their physical elements such as vouchers,
tickets, confirmations and merchandise are an important part of service provision.Which of the following words most accurately completes the sentence?
U Ltd produces a portfolio of products and focuses its efforts and resources on persuading customers to buy them.This is an
example of which type of 'orientation'?
Which of the following is/are objectives of human resource management?
1 To meet the organisation's social and legal
responsibilities relating to the human resource
2 To manage an organisation's relationship with its customers
3 To develop human resources that will respond effectively to change
Jeff, Jane and Jaitinder work in different departments in the firm XYZ Co. They are members of the permanent 'staff
committee' which meets on a monthly basis to discuss staff issues such as pensions and benefits. Their purpose is to listen to communication from staff within their department and raise issues on behalf of their department at committee meetings.
What is the name given to this type of committee?
Josh, Joanne, Ed, and Sue all work for D Co. Josh works in the finance department. Joanne works in the human
resourcesdepartment. Ed is Sue's line manager in the purchasing department.
Which one of the staff members would be involved with payroll administration?
Managers Jill and Paul are talking about how to resolve a business problem. Jill suggests that a committee should be formed to discuss the issues. Paul argues that committees are:
(i) Time-consuming and expensive
(ii) They invite a compromise instead of a clear-cut decision
Which of these statements is true?