一般来说，高层管理者更强调技术技能。
管理就是为了实现组织中个人目标的活动。
PEST分析法是分析企业一般环境的方法。
对顾客的责任是企业社会责任的表现之一。
组织的一般环境是组织的大环境,是指可能对所有组织的活动产生影响的各种因素所构成的集合,具体包括政治环境、经济环境、社会环境、技术环境,故也称微观环境。
SWOT分析包括优势、劣势、机会、威胁。
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1.2.3三、管理者的技能
一般来说，高层管理者更强调概念技能。（或：基层管理者更强调技术技能）
多做几道
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