题目

 Michigan is an insurance company. Recently, there has been concern that too many quotations have been sent to clients either late or containing errors. The department concerned has responded that it is understaffed, and a high proportion of current staff has recently joined the firm. The performance of this department is to be carefully monitored. 

Which ONE of the following non-financial performance indicators would NOT be an appropriate measure to monitor and improve the department’s performance? 

A

 Percentage of quotations found to contain errors when checked 

B

 Percentage of quotations not issued within company policy of three working days 

C

 Percentage of department’s quota of staff actually employed 

D

 Percentage of budgeted number of quotations actually issued 

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Chapter16私营机构的表现评估

Measuring the budgeted number of quotations actually issued would be monitoring the output and activity of the department but it would not be helpful in improving the department’s performance in terms of the accuracy or speed of quotations in the scenario described. 

多做几道

 The following statements have been made about material price planning variances: 

(1) The publication of material price planning variances should always lead to automatic updates of standard costs. 

(2) The causes of material price planning variances do not need to be investigated by managers at any level in the organisation. 

Which of the above statement(s) is/are true? 

A

 (1) only 

B

 (2) only 

C

 Neither (1) nor (2) 

D

 Both (1) and (2) 

 Leaf limited has had a mixed year. Its market share has improved two percentage points to 20% but the overall market had contracted by 5% in the same period.  The budgeted sales were 504,000 units and standard contribution was $12 per unit. 

 What is the level of actual sales? 

A

 Two percentage points up on budget at 510,080 units 

B

 Three percent down overall on budget at 488,880 units 

C

 Three percent up on budget at 519,120 units 

D

 Up by a little over five and a half percent to 532,000 units 

 The finance director of Paint Mixers Ltd has produced the table below showing the variance results for the first three months of the year: 

                                                                                   January                    February                   March 

Material price variance                                          $3,000 A                   $2,000 A                 $1,000 A 

Material mix variance                                             $2,000 A                      $750 A                     $100 F 

Material yield variance                                           $4,000 A                   $2,000 A                        $50F 

Which of the following interpretations of the variances analysis exercise above is NOT correct?  

A

 The purchasing manager should be able to threaten to switch suppliers to get better deals and address the adverse material price variance 

B

 The materials mix variance is entirely under the control of the production manager 

C

 The favourable yield variance in March could be the result of operational efficiency 

D

 The responsibility for the initial poor performance must be borne by both the purchasing manager and the production manager 

 The following statements have been made in relation to the use of standard costs in rapidly changing environments: 

(1) Variance analysis results will take into account important criteria such as customer satisfaction or quality of production. 

(2) Achieving standards is suitable in most modern manufacturing environments. 

Which of the above statement(s) is/are true? 

A

 (1) only 

B

 (2) only 

C

 Neither (1) nor (2) 

D

 Both (1) and (2) 

 The following statements have been made about planning and control as described in the three tiers of Robert Anthony’ s decision-making hierarchy: 

(1) Strategic planning is concerned with making decisions about the efficient and effective use of existing resources. 

(2) Operational control is about ensuring that specific tasks are carried out efficiently and effectively. 

Which of the above statements is/are true? 

A

 (1) only 

B

 (2) only 

C

 Neither (1) nor (2) 

D

 Both (1) and (2) 

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